Why Companies Miss Mental Health Problems: HELPO's Structural Fix

Yoku Date (Business Research Lab) and Daisuke Konoike (Healthcare Technologies) discuss the structural failures of workplace mental health support and where HELPO fits in.

• ~50% of HELPO consultations are work-related; 37% of those users never touched their company’s internal support channels
• Fear of performance impact is the top barrier to internal help-seeking — employees worry managers will find out and mark them down
• HELPO provides 24/7 access to doctors, nurses, and pharmacists on rotating shifts, with a first response in under 30 seconds
• Personal data is anonymized and kept private from employers; only aggregated data is fed back to HR
• Academic research confirms that heavier AI use reduces human communication and increases loneliness
• Users who think through a problem themselves before turning to AI outperform those who go to AI first
• A predictive feature using behavioral signals such as step counts to flag deteriorating mental health before it surfaces is in development

2026-04-15 · Watch on YouTube

Japanese page: メンタル不調、会社が見過ごす構造的理由