Partnering with Listen Labs: Next-Level Customer Obsession

• Listen Labs: AI platform for customer research at massive scale.
  • 300,000+ interviews done; clients include Microsoft, Canva.
  • Runs thousands of simultaneous interviews across 200+ countries.
• Full cycle automated: design, recruit, interview, analyze — in hours.
  • Weeks of traditional research compressed to hours.
• Output rivals McKinsey quality at a fraction of Fortune 500 spend.
  • Delivers presentations + customer video highlight reels automatically.
• Founders Alfred Wahlforss + Florian Juengermann met at Harvard.
  • Florian: German competitive programming champion.
  • Alfred: repeat founder with user research background.
• Team stacked with IOI and ICPC medalists.
• Origin: viral AI avatar app, 20K users day one, sparked Listen prototype.
• Sequoia led both seed and Series A; uses Listen internally.

Reddit

• r/ecommerce: “E-commerce Industry News Recap — Week of April 6th” (12 pts, 11 comments)
• r/shopify: “This Week’s Top E-commerce News Stories — April 6th” (15 pts, 10 comments)

Bryan Schreier & Charlie Curnin — Sequoia Capital · 2025-04-23 · Read on sequoiacap.com