Why Workplace Dialogue Is Burning People Out

Persol Research Institute’s Yuji Kobayashi explains the mechanism by which the workplace dialogue boom causes exhaustion, and the structural breakdown of common sense.

• Over 50% of workers say there is no one at work they can speak honestly with
• A growing number of people are turning to generative AI as their primary confidant — for parenting, dieting, even golf
• Communication failures are increasingly blamed on individual skill, turning what are organizational problems into a personal competition
• What matters is not shared knowledge itself but “common sense” — the mutual awareness that both parties know the same things
• The collapse of mass media and the rise of personalized information feeds are eroding workplace common sense
• Japanese companies historically patched common-sense gaps through long overtime hours together; that mechanism is now gone
• The divide between dialogue advocates and efficiency-first information-sharing advocates stems from a fundamental mismatch in how each side frames communication

2026-04-06 · Watch on YouTube

Japanese page: 職場の対話がすれ違う本当の理由