Stop trying to engineer your way out of listening to people

Article

• Essay arguing developers substitute process/frameworks for actually listening
• People don’t say what they mean; listeners don’t hear what was said
• Specialism effect: experts frustrated users don’t understand their domain

Discussion

• Commenters note the irony of people in the thread doing exactly what the article describes
• AI flagged as making the communication gap more visible, not creating it
• Pushback: why is it always engineers who must adapt, not the other side
• ‘Tone poem’ speaking style vs. precise word choice cited as root mismatch

Discuss on HN