ServiceNow Chooses Claude to Power Customer Apps and Increase Internal Productivity

• ServiceNow: 80B+ workflows/yr; picks Claude as default model.
  • Powers Build Agent + preferred option across ServiceNow AI Platform.
• Usage of Build Agent expected to 4x within 12 months.
• Target: 50% faster deployment timelines for enterprise customers.
• Claude-powered sales tool cut seller prep time by up to 95%.
  • Synthesizes prospect data + account context automatically.
• Healthcare apps in development: research analysis, claims authorization.
  • Claude cited as leader on medical benchmarks and life sciences evals.
• Claude Code rolled out to all engineers across 29,000-person workforce.

X discourse

• @theaiportfolios: “This company is not a victim of the AI agent buildout. It is infrastructure for it.” (2188 likes)
• @toddsaunders: “Claude is going to be the biggest software company ever… a universal employee” (252 likes)
• @AIStockSavvy: “Bernstein reiterates Outperform, PT $219, ‘Advantaged vs. Claude Managed Agents’” (292 likes)
• @downingARK: “Anthropic added ~$21B net new run-rate revenue in one quarter — more than ServiceNow’s entire run rate” (28 likes)
• @ttunguz: “Claude Agents buying the dip in ServiceNow because it thinks the ‘Claude SaaSpocalypse’ is overblown” (6 likes)

Anthropic (Jan 28, 2026) · ** · Read on anthropic.com