Can AI Help Save Lives?

• Prepared puts AI inside 911 call centers — 1,000+ centers, 20M+ calls/yr.
  • Series C ~$130M; ~150 employees, ~6 of 6,000 U.S. centers covered.
• Core product: automate non-emergency calls, co-pilot real emergencies.
  • CAD entry, transcription, translation, QA — all automated.
• Non-English callers face 1–7 min interpreter hold times; Prepared = instant.
  • Real case: Mandarin speaker “my daughter was shot” — instant translation saved her.
• QA went from 2% manual review to 100% AI review of all calls.
  • Checklist compliance, coaching feedback, zero pen-and-paper.
• Voice AI handles non-emergency calls end-to-end (noise, parking, traffic).
  • 40-min hold times in large CA cities → zero wait.
• GTM: free tier first (Slack playbook) → land 1,000 centers, then upsell.
• CJIS + SOC 2 compliant; all processing in U.S.; zero customer data for training.
• Vision: 911 ops become air traffic controllers; every city gets 24/7 staffed 311.

Kimberly Tan (a16z investing partner, SaaS/AI) · Michael Chime (CEO/co-founder, Prepared — ex-Yale, founded at 19 after active shooter incident) · 2026-01-30 · Read on a16z.com